Refund Policy

At The Cotton Maid we work tirelessly to ensure our customers are 100% satisfied with their purchase. We recommend you read the product descriptions thoroughly and take note of size details and colour. If you have any queries, please contact us before processing you order.

In the unlikely event that your product arrives in faulty or damaged condition, you MUST notify The Cotton Maid within 30 days of receiving your item. If the item is damaged or faulty due to manufacturing or transit you will be offered a store credit, full refund or replacement (if available).

Below is listed the key information that you need to know:

Returns:

Our returns policy is 30 days. If 30 days has passed since your purchase unfortunately, we cannot offer you a refund or exchange. Postage for any returns will be at the buyer's expense.
Returns must be accompanied by proof of purchase document eg: tax invoice, note with name and order number.
We do not offer returns on any sale items unless faulty.
The Cotton Maid is not responsible for any delay within Australia Post or items that have been lost in the mail.
Please ensure that all details are correct prior to completing your order.

Change of mind:

Please choose carefully when ordering as refunds are not given when you have simply changed your mind. We recommend you make careful selections and preview your shopping cart items to ensure they are correct before proceeding to checkout.
This includes failure to enter discount codes correctly or entering the wrong payment method.
Once you have processed your order it cannot be cancelled, modified or refunded.
Please ensure if you have any issues with discount codes you contact our team before processing your order.

Faulty or Damaged items:

If you have any items damaged or show fault due to no reason of your own. A refund or replacement of product will be issued with free postage.
Photo evidence will be required when summiting an email to us regarding return due to fault or damage. Contact – hello@thecottonmaid.com.au